Main duties:

• Perform all duties related to the safety and security of our passengers and flight during normal, abnormal and emergency operations,
• Ensure an effective communication between cabin crew members and flight crew members according the applicable instructions for common language and terminology,
• Provide appropriate assistance to all types special category passengers,
• Provide appropriate first aid measures to all types of medical emergencies whether still on ground or inflight,
• Keep updated with all changes in regulations, documents and instructions provided by Luxair, if necessary update changes in own manuals,
• Ensure the wellbeing of our guest’s according to the applicable service instructions and the commercial communication guidelines in force,
• Act according to the current applicable regulations, instructions and take the necessary responsibilities when involved in the process of In-flight Sales on LUXAIR flights,
• Keep familiar with all available ways/forms of reporting, and communicate issues that occurred while on duty, be it irregularities, feedback, suggestions etc.

Required profile:

Minimum required criteria:

• Have a secondary education diploma (Bac) or equivalent,
• Possess a swimming and/or rescue certificate,
• Be at least 18 years old and fit for flights,
• Accept to work according to irregular schedules and during the weekend,
• Accept layover at the Outstations,
• Provides basic knowledge in standard office applications,
• Be customer oriented, have a smart appearance and respect the internal uniform dress code,
• Show good communication skills in English, French and German (spoken & written),
• Attend and pass successfully mandatory initial & recurrent training according to the area of activity. 

Desired or to be acquired criteria: 

• Refer to the training table,
• Have an excellent sense of customer contact and be highly service-oriented,
• Have a basic knowledge of Luxembourgish,
• Demonstrate the ability to communicate at all levels, both inside and outside the company,
• Show user skills in tools used in the department,
• Be responsible and dynamic, team oriented and able to deal with stress.

The ideal candidate:

• Knowledge of any other language is considered as major asset to this function