Position: Operations Controller
Location: Farnborough HQ
Working Hours: The role requires working 12-hour day and night shifts as needed to cover annual leave or meet operational demand. When not required to provide this cover, a standard 4-on, 4-off shift pattern will apply.
Working at the heart of our 24/7 Operations Control Centre, you'll play a key role in supporting a diverse range of aviation operations. Success in this position requires sound judgement, attention to detail, strong prioritisation skills and the ability to remain calm and dependable in a fast-paced operational environment.
As a member of our Operations Control Centre team, you will on a daily basis utilise numerous systems and tools to provide daily support to our growing list of clients and contracts.
You may be supporting offshore helicopter operations, coordinating an urgent air ambulance mission, arranging permits for an international flight, or managing a last-minute operational challenge on behalf of a client. Whatever the task, you'll work closely with colleagues, crews and customers to deliver a professional, responsive and reliable service.
About us:
Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.
Gama Aviation has presence in almost all aspects and areas of aviation services, and by extension, the Operations Control Centre in which you will work, provides the operational foundation for many of the company’s key contracts.
Responsibilities:
- Assisting the Operations Supervisor and Duty Operations Manager with the day-to-day running of the Operations Control Centre
- Monitoring and management of several email inboxes, replying to incoming emails from numerous sources
- Dealing with incoming telephone calls
- Preparation of company flights, arranging ground handling services, airport slots, fuel, ground transport and other services as dictated by client and crew requirements
- Arranging overflight, landing and charter permits
- Flight watch within numerous areas of operation, and across multiple regions
- Sending of flight departure & arrival messages to clients
- Planning & dispatch of air ambulance flights
Diligence, compliance and error checking, including but not necessarily limited to:-
- Crew paperwork
- Operational Flight Plans
- Flight Time Limitations (FTL)
- Crew duty & return flight paperwork
- Ground services arrangements
- Fuel releases
Skills, Qualifications and Experience required:
Critical
- Excellent IT & skills, and familiarity with Windows and MS Office products, notably Outlook and Teams
Essential
- Proven operational experience, ideally gained within a Business Aviation or Air Ambulance environment
- Sound knowledge and understanding on national and international aviation regulations and the effect on day-to-day operational requirements
- Recent experience in a similar role within a similar organisation, together with the ability to deal with complex operational issues inherent to a fast-moving environment
- Familiarity with flight planning products, ideally Foreflight
- Strong communication skills and the ability to build effective working relationships with clients, crews and colleagues
- Experience of forming and maintaining working relationships across professional and operational boundaries
- Collaborative approach, with the confidence to contribute, share knowledge and support colleagues in a team environment
Advantageous
- Enthusiasm for continually seeking better performance
- Exceptional attention to detail
- Patience and ability to deal with challenges and a constantly changing work environment, whilst at the same time maintaining the highest standards within your team
- Excellent customer service standards
In addition to a Competitive Salary, we will offer you:
- Great work life balance with a 4-4 shift pattern
- Competitive Group Pension Scheme
- Comprehensive Life Assurance *
- Comprehensive Income Protection *
- Comprehensive Travel Insurance *
- Comprehensive Private Healthcare (after successful passing of probation) *
- Free Car Parking
- 2 Paid Volunteering Days each calendar year (subject to line manager approval)
- Investment in Training, Qualifications and Professional Development
*(Subject to insurance underwriting)
Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.