LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers

Job Purpose

We are seeking a skilled and experienced Ground Operations Manager (Head deputy) to oversee and ensure the smooth operation of all ground-handling activities of our airline. This role requires strong leadership skills, resilience, operational expertise, and a commitment to safety and efficiency. The ideal candidate will be responsible for managing ground operations providers effectively, coordinating with airport authorities, and optimizing ground operations activities to enhance service quality and operational performance.

Main Accountabilities

• Oversee all ground operations, including passenger services, baggage handling, aircraft ramp services, fuelling services, de-icing, weight and balance, cargo and security.
• Ensure compliance with all aviation regulations, safety protocols, and company policies.
• Supervise, train, and develop ground operations staff / providers to maintain high performance and service standards.
• Collaborate with airport authorities, regulatory agencies, and third-party service providers to ensure seamless operations.
• Monitor operational performance and implement continuous improvement strategies.
• Develop and manage budgets, ensuring cost-effective and efficient ground operations.
• Lead emergency response efforts and ensure proper contingency planning.
• Maintain accurate documentation and reporting related to ground operations and safety compliance.
• Address and resolve any operational issues, customer service concerns, or irregularities efficiently.

Education

• Bachelor’s degree in Aviation Management, Logistics, or a related field: Aeronautical engineer, industrial engineer, master/equivalent degree in aerospace or engineering, aviation manager.

Experience

• Demonstrable minimum experience of 5 years in the area of ground operations.

Competencies

• Strong knowledge of airline ground handling procedures, airport regulations, and safety standards.
• Profound knowledge of all relevant parts of EU 965/2012
• Advanced Knowledge on IATA relevant manuals: AHM, DGR, LAR, ULD, PCR.
• Advanced Knowledge in SMS, Security, and Compliance Monitoring.
• Profound Knowledge in Emergency Response
• Leadership experience with the ability to manage and motivate teams in a fast-paced environment.
• Excellent problem-solving skills and the ability to handle operational challenges effectively.
• Strong communication and interpersonal skills to work collaboratively with internal and external stakeholders.
• Ability to work flexible hours if required under operations needs.
• Certification in ground operations, IATA training, or industry certifications is a plus.

Languages

• English: C1 - C2
• Spanish: Would be a plus

Location: Viladecans 

Our benefits

Staff travel

• Enjoy discounted flights not only with LEVEL, but also with over 90 long-haul and short-haul airlines. Explore the world at more affordable prices.

Flex Benefits

• There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.

Employee Cafeteria & Canteen

• Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!

Gym Discount

• As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!