Job Purpose
- To manage administrative process at LHR effectively by overseeing, coordinating, and streamlining all administrative tasks to ensure they meet operational requirements and compliance with company and other local regulations. Ensure the assigned administrative staff are motivated, guided, and coached to provide pro-active administrative support to the station.
- To prepare and manage the LHR staff roster with a focus on operational coverage and maintain efficient documentation of personnel records within the Airport Services department, e.g., leave planning, attendance, performance feedback etc.
- Support New joiners’ briefings and registration for biometric attendance system. Maintain required time and attendance documentation and leave and sickness records.
- Plan, co-ordinate and manage staff rosters in compliance with HR policies and local regulations to ensure optimal operational coverage, and that such processes are administered in a consistent and fair manner.
- Support MAS/ASM in developing and maintaining required reports/dashboards to analyse and highlight trends on relevant staff and passenger data, including supporting the required investigation processes for customer complaints.
- Support the department in procurement processes. Raise and track procurement requests to acquire products and track procurement requests for back office and operational purposes Material Requisitions (MRE)/Requisition for Purchase (RFP) other service procurement requests.
- Assist MAS/ASM with training nominations for staff so that staff are effectively developed for their respective roles including any relevant online training.
- Supervise, guide and coach the administrative team to ensure they provide an effective administrative service to the station.
- Plan, schedule and control the nominations of Airport Services staff members on training courses (including On the Job training) and maintain/update training records of each employee. Responsibility for producing a monthly training plan with effective control over costs and pre & post coursework and generate a monthly exceptional training report for those employees who do not meet the required standards.
- Manage MAS/ASM calendar and produce minutes and reports from all meetings.
- Develop and maintain the Local Procedures Manual ensuring that this is updated every six months. All updates should include the relevant issued Station and Corporate Service Notices
- Ensure Health & Safety compliance for the LHR office.
Qualifications & Experience
- Minimum ‘A’ Level or equivalent (Higher Secondary School) & Diploma in Administrative Management preferred.
- Extensive experience in administration and operational experience within an airport.
- Good organization skills and a high level of computer literacy and knowledge of Microsoft Word, Email, and PowerPoint.
- Advanced courses in Passenger Handling preferred.
- Good interpersonal skills and the ability to communicate effectively at all levels both in spoken and written English.
- Applicants must have the legal right to live and work in the United Kingdom. The Company will not aid with obtaining work permits.