Permanent employee, Full-timeGlobeAir AustriaLinzHörsching

Job description

Join GlobeAir’s Business Operations Team – Where Precision Meets Passion

At GlobeAir, Europe’s leading private jet charter operator, we pride ourselves on delivering an exceptional, seamless travel experience — from the first client contact to wheels up. As part of our continued growth and organisational development, we are expanding our Business Operations Division and are now seeking dedicated professionals to join our Customer Care and Flight Advisory teams.

These roles are at the heart of our fast-paced, customer-centric operation — perfect for individuals who thrive under pressure, think on their feet, and deliver excellence with every interaction.

About the Roles

Customer Care Team

As part of our Customer Operations unit, the Customer Care Team ensures that every flight experience meets the high standards our clients expect. You’ll handle client communications before, during, and after their journey, managing changes, special requests, and feedback.

• Provide personalised service and ensure clients feel valued and supported.
• Maintain real-time awareness of flight status and client preferences.
• Log all interactions and updates in our CRM system, ensuring data accuracy and visibility across departments.
• Collaborate with the Coordinator and Ground Ops teams to ensure smooth service delivery.
• Gather client feedback and identify opportunities for service improvement and retention.

Flight Advisory Team

Operating at the interface between sales and operations, the Flight Advisory team plays a crucial role in converting inquiries into confirmed flights. You’ll handle charter requests, prepare quotations, conduct availability checks, and ensure that each booking transitions flawlessly from inquiry to execution.

• Respond promptly to client requests and generate tailored quotations.
• Liaise with Ground Ops to confirm aircraft and crew feasibility.
• Manage all client interactions and booking data in the CRM system, ensuring transparent communication.
• Support clients throughout the booking process with professionalism and urgency.
• Collaborate with Sales and Customer Care to maintain service consistency and optimize conversion performance.

Qualifications

What We’re Looking For: 

• Passion for aviation, hospitality, or luxury service environments.
• Excellent communication and multitasking skills.
• Strong attention to detail and problem-solving under time pressure.
• Confidence using CRM tools and digital communication platforms.
• Ability to thrive in a 24/7 operational context (shift patterns apply).
• A proactive, customer-focused mindset — with an instinct to go the extra mile.
• Fluency in English (German, Spanish, French, or Italian are strong assets).

In these roles, you are not just processing flights — you’re shaping moments of excellence for our clients. Every call, message, and CRM update contributes to the smooth orchestration of Europe’s most efficient private jet service.

If you bring energy, precision, and passion for service, GlobeAir is ready to take your career to new heights.

What we provide

At GlobeAir, we believe that success comes from speed, collaboration, and an unwavering commitment to service excellence. You’ll join an international team that moves fast, aims high, and continuously redefines what’s possible in private aviation.

We offer:

• A dynamic and supportive working environment
• Competitive compensation and benefits
• Genuine opportunities for professional growth and leadership
• A culture built on innovation, teamwork, and trust
• Relocation package – 4 weeks accommodation in hotel of our choosing (if you live more than 100km from our headquarters and need to relocate to Linz Area)
• Free parking available on-site and access to public transportation within walking distance.