Our people are the heart of Norwegian.
We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.
Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.
We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.

Embracing this culture is critical to our business success and makes us stronger together.

Are you our new Dispatcher?
Are you ready for an amazing challenge? Then come join our fantastic team!
In this role you will ensure the highest level of customer service is delivered to our passengers. 

Place of work is Alicante Airport ( ALC) 
We can offer: 

• A positive and exciting place to work in an international organization.
• A challenging, variable, and dynamic work environment.
• Good pension and insurance schemes.
• A great place to improve your analytical capabilities and to learn the aviation industry.
• Challenging, variable and dynamic environment .
  
  

You are our ideal candidate if you have:  

• Experience in a customer service role within service/travel industry.
• Strong customer focus.
• Strong communication skills, both verbal and written.
• Ability to work effectively with peers during unsociable hours.

This job will be for you if you have:

• A passion for delivering excellent customer service.
• Great computer skills.
• Ability to cooperate and good organizational skills.
• Good communication skills.
• Flexible and solution orientated.
• Ability and desire to develop professionally.
• Never afraid of taking on a challenge.
• Enjoys to work both independently and in a team..
• No criminal record.
• Fluent in Spanish and English.
• Responsible and able to follow instructions.
• Valid Class B driving licence (Class D driving licence is an advantage).

 
In this role you will be responsible for: 

• Ensure that all flights are organised and handled in a safe, efficient and professional manner in accordance with the General Operations Manual, Operations Specifications and Company SOP Manual.
• Assist with aircraft handling to include coordination of fuel, catering, hangar, aircraft cleaning, after-hours services or other services as required, including but not limited to airport slots, customs and border overflight requests.
• Follow Norwegian Operational standards and procedures
• Track trip movements and monitor for flight diversions/irregular operational concerns and escalate effectively to supervisory staff as required.
• Provide occasional quotes to industry customers via telephone, email or online system.
• Provide exceptional customer service to internal and external customers.
• Strictly follow procedures to ensure the safety of passengers, colleagues and aircraft always.
• Carry out other duties as required.
• Based at ALC Airport but some travel may be required to support operations around the network.